# Common Issues On this page, you will find the most common errors and their solutions. If your issue is not listed here, or you still have trouble fixing it, please join our Discord where you can get more help
Missing Clothing / Missing Photos If a clothing item does not show up in the menu at all, this is not an issue with our menu but with the clothing itself - if the clothing works, it **will be automatically added** to the menu. {% hint style="info" %} For problems with clothing functionality, please contact the **clothing creators**, not us. {% endhint %} If the clothing **shows up but has no picture**, check the guide in the [**"Missing Photos?"**](https://docs.17movement.net/character-system/missing-photos) section.
Missing Faces In GTA natives, the logic for faces works like this: * **0–21** → Male faces * **21–45** → Female faces Some other menus break this logic. They allow you to pick, for example, two female faces at the same time. This makes no sense, because you can only set female once and then adjust `shapeMix` fully to the mother to get the same result. In our system, we decided to **split the 45 faces into male and female** groups. {% hint style="info" %} If you don’t like this and want it to work like in other menus, you just need to replace the Skin.FemaleFaceTranslations and Skin.MaleFaceTranslations from Configs/Skin.lua to this: {% endhint %} 
Skin.FemaleFaceTranslation = {
    [0] = 0,
    [1] = 1,
    [2] = 2,
    [3] = 3,
    [4] = 4,
    [5] = 5,
    [6] = 6,
    [7] = 7,
    [8] = 8,
    [9] = 9,
    [10] = 10,
    [11] = 11,
    [12] = 12,
    [13] = 13,
    [14] = 14,
    [15] = 15,
    [16] = 16,
    [17] = 17,
    [18] = 18,
    [19] = 19,
    [20] = 20,
    [21] = 21,
    [22] = 22,
    [23] = 23,
    [24] = 24,
    [25] = 25,
    [26] = 26,
    [27] = 27,
    [28] = 28,
    [29] = 29,
    [30] = 30,
    [31] = 31,
    [32] = 32,
    [33] = 33,
    [34] = 34,
    [35] = 35,
    [36] = 36,
    [37] = 37,
    [38] = 38,
    [39] = 39,
    [40] = 40,
    [41] = 41,
    [42] = 42,
    [43] = 43,
    [44] = 44,
    [45] = 45,
}

Skin.MaleFaceTranslation = {
    [0] = 0,
    [1] = 1,
    [2] = 2,
    [3] = 3,
    [4] = 4,
    [5] = 5,
    [6] = 6,
    [7] = 7,
    [8] = 8,
    [9] = 9,
    [10] = 10,
    [11] = 11,
    [12] = 12,
    [13] = 13,
    [14] = 14,
    [15] = 15,
    [16] = 16,
    [17] = 17,
    [18] = 18,
    [19] = 19,
    [20] = 20,
    [21] = 21,
    [22] = 22,
    [23] = 23,
    [24] = 24,
    [25] = 25,
    [26] = 26,
    [27] = 27,
    [28] = 28,
    [29] = 29,
    [30] = 30,
    [31] = 31,
    [32] = 32,
    [33] = 33,
    [34] = 34,
    [35] = 35,
    [36] = 36,
    [37] = 37,
    [38] = 38,
    [39] = 39,
    [40] = 40,
    [41] = 41,
    [42] = 42,
    [43] = 43,
    [44] = 44,
    [45] = 45,
}
Addon Faces If you're using addon Faces, you need to manually add them into `Skin.FemaleFaceTranslation` and `Skin.MaleFaceTranslation`. This both tables tell script which face should be on which slot for specified sex. Keys are value being displaied into menu and values are numbers from game. So for example: ``` Skin.FemaleFaceTranslation = { -- Face "21" from game will be displaied as 0 into menu for female characters [0] = 21, } ``` **If you're using the popular ONX Faces, they're supported out of the box, no configuration needed (Skin.EnableONXCustomFaces setting)**
Cannot Delete Character (error in server console) If you see this error in the console when deleting a character, that means you missed some steps when installing your custom phone resource
Easiest way to fix this issue, is just remove phone tables from `qb-core/server/player.lua` and playertables table (around line 526). Replace this: ```lua local playertables = { -- Add tables as needed { table = 'players' }, { table = 'apartments' }, { table = 'bank_accounts' }, { table = 'crypto_transactions' }, { table = 'phone_invoices' }, { table = 'phone_messages' }, { table = 'playerskins' }, { table = 'player_contacts' }, { table = 'player_houses' }, { table = 'player_mails' }, { table = 'player_outfits' }, { table = 'player_vehicles' } } ``` With this: ```lua local playertables = { -- Add tables as needed { table = 'players' }, { table = 'apartments' }, { table = 'bank_accounts' }, { table = 'crypto_transactions' }, { table = 'playerskins' }, { table = 'player_contacts' }, { table = 'player_houses' }, { table = 'player_mails' }, { table = 'player_outfits' }, { table = 'player_vehicles' } } ``` #### ⚠️ This will solve issue with deleting character, but may cause problems with your phone resource. For more specific instructions please contact your phone provider
Video on loading screen is not working If you configured the **loading screen** correctly but the `.mp4` file is still not showing, this may be caused by two reasons: * **Render errors** – try re-rendering the file again in `.mp4` format * **File size too large** – try compressing your video so that its size is **less than 100 MB** Sometimes FiveM internal http server causes weird problems with serving large files. You can try to upload your video to some external cloud services like [FiveManage ](https://fivemanage.com/)or [Cloudflare R2](https://www.cloudflare.com/developer-platform/products/r2)